Modernizing Citizen Experience with Digital Applications and Approvals

Maricopa County Clerk of the Superior Court’s Office set out to limit in-person contact as much as possible and developed an online solution for the acceptance and processing of applications for deferral or waiver of court fees.

The new solution uses a suite of software tools already available for use with the Clerk’s Electronic Document Management System including automated workflow, electronic forms, and an integrated cloud-based file sharing service to create the online application and approval process for deferrals and waivers. The solution was completed in under one year, resulting in a user-friendly form that helps ensure applications for deferral or waiver are submitted properly and processed in a secure, consistent, and timely manner.