Success story: Accounts Payable and Accounts Receivable automation at Canal Barge Company

Embracing change: From paper to digital

Canal Barge, a marine transportation company, had been entrenched in traditional paper-based processes for years. From managing invoices to handling documents for various departments, their operations involved significant manual work and paper trails. However, with the rapid advancement of technology and the growing need for efficiency, the company realized the importance of digitizing their workflows.

Jackie Malkin, the Accounts Payable Manager at Canal Barge, recalls the challenges they faced with paper-based processes.

“It was a lot of moving paper and tracking documents manually,” she says. “Ten years ago, processing an invoice required hands-on work and a lot of effort.”

Recognizing the need for change, Canal Barge partnered with DataBank, a leading provider of document management solutions, to embark on a digital transformation journey.

Partnership for progress: The role of DataBank

DataBank’s partnership with Canal Barge spanned several years and proved instrumental in their transition to digital workflows. Carrie Godbold, an Applications Administrator at Canal Barge, highlighted the benefits of this collaboration.

“We’ve worked closely with DataBank on various projects, from document storage to workflow enhancements,” she explains. “Their expertise and support have been invaluable in modernizing our processes.”

The journey

Canal Barge’s AP and AR automation journey involved several key steps, each aimed at eliminating paper-based inefficiencies and improving overall operations:

Document digitization: Canal Barge transitioned from physical documents to electronic formats. Invoices, contracts, and other critical documents were digitized for easy access and retrieval.

Workflow automation: Leveraging OnBase, Canal Barge automated workflows related to invoice processing, approvals, and document management. This significantly reduced manual intervention and streamlined operations.

Integration with ERP systems: Integration between OnBase and Canal Barge’s ERP systems facilitated seamless data exchange and streamlined financial processes. This ensured accuracy, efficiency, and timely payments to vendors.

Enhanced security: As part of their transformation, the team focused on improving security measures. The combination of DataBank’s solutions and expert team helped implement robust security protocols to safeguard sensitive data and compliance.

Results and future outlook

Canal Barge now operates a 98% paperless Accounts Payable operation with reduced processing times, improved accuracy, and enhanced collaboration across departments.

“We no longer spend time chasing paper,” says Jackie Malkin. “Instead, we add value, build better relationships with vendors, and focus on continuous improvement.”

Looking ahead, Canal Barge plans to further enhance their digital infrastructure. Security enhancements, mobile app improvements, and continued collaboration with DataBank are on the agenda. 

Conclusion

Canal Barge’s transformation is allowing them to operate at high levels of efficiency, productivity, while boosting customer and vendor satisfaction. Canal Barge stands as a shining example of adaptation and progress in the maritime industry.