Large county government wipes out IT Backlog of 60 projects with DataBank Managed Services
Overview
A large County government technology office is responsible for servicing 27 agencies and departments in Arizona. Not only do they provide technical support to resolve system issues, like with their OnBase content management system, but they also drive new, innovative solutions forward to aid their departments in delivering quality service to their citizens.
Challenges
Each of the ten agencies was eager to receive help designing, executing, and supporting new functionality within OnBase. However, the technology office had a massive backlog of department projects that always took priority and lacked staff resources to complete them. The office wanted to help drive these new implementations within OnBase, but their hands were tied.
Massive backlog of OnBase department tasks without the required staff to clear it out
Inability to support agencies and drive more advantageous projects that resulted in desired outcomes and a better citizen experience
Results
We originally dedicated one System Administration resource to support their OnBase, but have since engrained additional members into the County’s IT team and processes. Over the last twelve months, we’ve completed 60 projects expanding beyond standard OnBase maintenance to include Workflow implementation and drip audits, regular upgrades and upgrade testing, implementation of Active Directory Security, and project road mapping to help the various agencies across the County plan for new functionality within their OnBase content management system.
60 backlog projects completed within 12 months
Ability to initiate and complete impactful projects like thorough workflow documentation to mitigate knowledge or data loss
Improved team culture through personable team members intertwined with their daily processes and communication
Vision
The Arizona County’s Technology Office has already made many advances that support its vision of putting its citizens first. Through the support of DataBank and advancements made with their OnBase solutions, they can refocus on their strategic innovation plans like mobile access to County services, continual support of a remote workforce, advanced data and insights, cloud migration, and more.
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