OnBase services & support
We get it. Optimizing your OnBase solution is crucial, but it can be tough without the right resources or direction. That’s where we come in.
Our services cover everything from system expansion to end-user support, ensuring your investment pays off. Meet our expert teams and and find out where to start enhancing your OnBase experience right here.
Bring in DataBank to support your journey
Where should we start?
Create a plan to optimize your system
Solution Review or Analysis
Assess past OnBase projects and ROI, along with recommendations for improvements
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Solution Design & Implementation
Build a clear project roadmap with total guidance
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Custom Development
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Maintain your system
Managed Services & Staff Augmentation
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Support
Receive daily technical assistance and solution support
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System Health Check
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Upgrades
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Grow your system and beyond
OnBase Cloud Hosting
Migrate your OnBase to the DataBank Cloud
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Solution Design & Implementation
Implement a new OnBase feature
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Integrations
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Migrations
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Custom Development
Identify and build custom solutions
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Training
Obtain customized training for any OnBase role – from admins to end users
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A match made in ECM
Upgrades performed
Pro Services & Support team
Annual support tickets responded to
Max wait time for ticket responses
%
Annual client satisfaction rating
Working with OnBase
Expert highlight
Liz Kolseth
Program Manager & Team Lead, Public Sector
“I recently worked with a state’s Human Services Department to implement an adoption file share solution with their Child Welfare Services group. I’m proud to have been a part of this project for several reasons, but most of all because of the speed in which adoptive families will now receive their documents. I have two adopted nieces and I know how stressful the adoption process can be, so knowing we reduced one possible for stressor for everyone involved makes me proud.”
DataBank Support
& Professional Services on deck
Jeff E.
Director, Support
Lincoln, NE
Years of OnBase: 23
Fav OnBase feature: Workflow
Kendra D.
Director, Professional Services
Sioux Falls, SD
Years of OnBase: 19
Fav OnBase feature: Workflow
Jim E.
Director, Professional Services
Rhode Island
Years of OnBase: 23
Fav OnBase feature: Cross-reference
Patrick H.
Director, Development – Database
Portland, OR
Years of OnBase: 20
Fav OnBase feature: Web client
Scott M.
Director, Development
Dallas, TX
Years of OnBase: 18
Fav OnBase feature: Robust API
Franklin H.
Support Team Lead
Port Saint Lucie, FL
Years of OnBase: 7
Fav OnBase feature: Advanced Capture Module
Jake W.
Support Engineer
Years of OnBase: 5
Fav OnBase feature: Auto-Fill Keyword Sets
Hannah M.
Support Engineer
Lincoln, NE
Years of OnBase: 3
Fav OnBase feature: Workflow
Stacey P.
Support Engineer
Dallas, GA
Years of OnBase: ?
Fav OnBase feature: Batch Scanning
Andie W.
Support Engineer
Prior Lake, MN
Years of OnBase: 10
Fav OnBase feature: Workflow
Scott T.
Senior Support Engineer
Lincoln, NE
Years of OnBase: 1
Fav OnBase feature: Workflow